Shipping policy

At Nans Essentials, we strive to ensure your order reaches you in a timely and satisfactory manner.

Processing time

All orders are processed and shipped within 1- 2 business days after payment confirmation, excluding weekends and holidays. 

Shipping Method/Rates

We offer several shipping options to suit your needs, including standard and expedited shipping. Shipping costs will be displayed at checkout before you finalize your order.

Buyer is responsible for return postage costs and any loss in value if an item is not returned in original condition

Delivery Time

Delivery time depends on the shipping method selected and the destination of the package and this will be provided at checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control.

Tracking Information

Once your order has been shipped, you'll receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.

Order Changes and Cancellations

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancellations.

Shipping Address

Please ensure that your shipping address is accurate and complete to prevent any delays or wrong deliveries. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.